Features (AddOns)

serviceup.png

InBox TicketListColor

Version 6.0.4

Creation date 2021-03-18

Resources

Module to customize ticket colors by status or SLA usage time.

Prerequisites

Framework

The following versions of the Znuny framework are supported:

  • [6.x.x]

Modules

The following modules are required:

  • InBox Core 6.34.20 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ TicketListColor-6.0.4.opm

Configuration

This module can be configured via "System Configuration" in the administrative interface. The following configuration options are available:

TicketListColorConfig

Configuration that allows you to select how to color tickets by SLA, State or Customer User

TicketListColorState

Configures the colors used by state

State Config

TicketListColorSLA

Configure usage percentages and the colors you want to use with them

SLA Config

In this example, tickets with SLA below 49% use color #333333, and tickets between 50% and 74% use color #F5CA1B

It is possible to add different color formats:

RGBA: rgba(255,255,255,0.1)

RGB: rgb(255,255,255)

hexadecimal: #FFFFFF

TicketListColor::EscalationConfig

Configure the type of escalation you want to use:

  • EscalationTime
  • FirstResponseTime
  • UpdateTime
  • SolutionTime

TicketListColorCustomerUser

Configures the colors used by customer user.

Key -> UserID
Value -> color

It is possible to add different color formats:

RGBA: rgba(255,255,255,0.1)

RGB: rgb(255,255,255)

hexadecimal: #FFFFFF

State Config

TicketListColorQueue

Module color configuration for specific queue. (Note 1: If empty, it will consider all queues.)(Note 2: This configuration is only valid for the client users option.)

Queue Config

Usability

Tickets that are within the configured rules will be highlighted with the configured colors

SLA Config.

The sla used for the tickets must have at least the time of primary response and solution.